Shipment Policy

Effective Date: December 31, 2024

At Brilliant Hato, we are committed to providing you with efficient and reliable shipping services for your computer accessories and related products. By placing an order through our website brillianthato.com, you agree to the terms outlined in this Shipment Policy.

1. Shipping Methods

We offer several shipping methods to meet your needs. The shipping options available to you will be displayed at checkout, and you can choose the method that best suits your requirements.

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Priority Shipping: Expedited delivery with guaranteed next-day shipping (subject to availability).

Shipping times are estimates and are not guaranteed, as they may be affected by various factors including weather conditions, shipping carrier delays, and other unforeseen circumstances.

2. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. These costs will be clearly displayed during the checkout process before you complete your purchase.

  • Free Shipping: We occasionally offer promotions that include free shipping for qualifying orders. Details will be provided during the promotion period.
  • International Shipping: Currently, we only offer domestic shipping within the United States. We do not ship to international locations at this time.

3. Order Processing Time

  • Processing Time: Once your order is placed, it will be processed and shipped within 1-3 business days. Orders are processed Monday through Friday, excluding holidays.
  • Backordered Items: If an item is temporarily out of stock or on backorder, we will notify you by email with an updated estimated shipping time.
  • Shipping Confirmation: After your order has been shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track the progress of your shipment.

4. Delivery Times

  • Delivery times vary based on the shipping method you select and your location. Please note that the estimated delivery times are provided by the shipping carriers and are not guaranteed.
  • Delays: Occasionally, shipments may be delayed due to factors beyond our control, such as weather events, transportation issues, or other unforeseen events. We appreciate your patience in these cases.

5. Shipping Address

  • Accuracy: It is your responsibility to provide a correct and complete shipping address at checkout. Brilliant Hato is not responsible for delivery failures due to incorrect or incomplete addresses.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at info@brillianthato.com or (407) 877-8036. We will do our best to accommodate your request, but changes may not be possible once your order has been processed or shipped.

6. Lost or Damaged Shipments

  • Lost Shipments: If your order has not arrived within the estimated delivery window, please contact us at info@brillianthato.com. We will work with the carrier to locate your package. We will also assist in filing a claim with the carrier if necessary.
  • Damaged Shipments: If your package arrives damaged, please contact us immediately at info@brillianthato.com or (407) 877-8036. We may ask for photos of the damaged item(s) to help us process a replacement or refund.

7. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Refund and Returns Policy for detailed instructions on how to proceed.

8. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website. Tracking information is updated regularly, and delivery updates are provided directly by the shipping carrier.

9. Customer Responsibility

  • Shipping Costs for Returns: If you are returning an item for any reason other than damage or defects, you will be responsible for return shipping costs.
  • Order Issues: It is your responsibility to monitor the delivery status of your order and promptly report any shipping issues, such as missing items or incorrect delivery addresses.

10. Contact Us

If you have any questions regarding shipping, or if you need assistance tracking your order, please contact our customer service team at:

Thank you for choosing Brilliant Hato for your computer accessories needs. We are committed to delivering your order in a timely and secure manner.