Sales Policy

Effective Date: January 16, 2025

Welcome to Brillianthato! This Sales Policy outlines the terms and conditions under which we offer our high-quality laptop accessories. By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

Order Placement

  • Online Orders: Orders can be placed through our website, brillianthato.com. Add desired items to your cart and proceed through the checkout process.

  • Accuracy of Information: You are responsible for ensuring that all information provided during the order process, including your name, shipping address, email address, contact details, and payment information, is accurate and complete. We are not responsible for errors made by you during the checkout process.

  • Order Confirmation: Once you have placed an order, you will receive an automatic order confirmation email. This email confirms that we have received your order, but it does not guarantee that your order will be fulfilled.

  • Order Acceptance: A binding contract is only formed when we dispatch your order and send you a shipment confirmation email. We reserve the right to reject or cancel an order for any reason, including but not limited to, product availability, suspected fraudulent activity, or inaccurate pricing.

Product Availability

  • Inventory Management: We strive to maintain accurate product availability information on our website. However, product availability can change quickly, and some items may be out of stock at the time of your order.

  • Notification: If a product you ordered is unavailable, we will notify you as soon as possible via email and offer alternatives, such as a refund, exchange, or backorder option.

  • Pre-Orders: For pre-ordered items, we will provide you with an estimated shipping date. Your payment will not be processed until the product is ready to ship. We do not guarantee an exact date for pre-orders.

Pricing and Payments

  • Prices: All prices are listed in US Dollars (USD) and are subject to change without prior notice. We reserve the right to change prices without notice.

  • Taxes: Sales tax will be applied to all orders as required by applicable federal, state, and local regulations. The tax amount will be shown at the checkout.

  • Payment Methods: We accept a variety of payment methods, including major credit cards, debit cards, and other electronic payment systems. We use secure payment gateways to protect your payment information during the transaction.

  • Payment Processing: We will charge your selected payment method at the time your order is processed and ready for shipment. Your card statement may show our name or our payment processor’s name.

  • Promotional Codes: We may offer promotional codes or discounts. These codes must be applied at the time of checkout, and they may be subject to specific terms and conditions that apply to each promotion.

Shipping and Delivery

  • Shipping Options: We offer a variety of shipping options to suit your needs, with varying shipping costs and delivery times. Please check the options at checkout for the shipping options available to you.

  • Delivery Timeframes: We aim to process and ship your order within 1-3 business days, but delivery timeframes are estimates and may be affected by factors beyond our control, such as postal delays or weather events.

  • Shipping Confirmation: Upon shipping, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

  • Shipping Address: Please ensure your shipping address is complete and correct. We are not responsible for orders delivered to incorrect or incomplete addresses provided by you. We may charge you a fee for re-shipping orders due to your address entry errors.

  • Shipping Restrictions: We reserve the right to restrict shipping to certain locations due to operational limitations or legal regulations.

Order Cancellations and Modifications

  • Cancellations by Customer: You can request to cancel your order prior to shipment. Please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be cancelled.

  • Cancellations by Us: We may cancel your order due to unforeseen circumstances, such as product unavailability, suspected fraudulent activity, incorrect pricing, or violations of our terms.

  • Modifications: Once an order has been placed and confirmed, modifications to the order are generally not possible. If you need to make changes, please contact our customer service team, and we will try our best to assist if the order has not been shipped.

Product Warranty

  • Manufacturer’s Warranty: Many of our products are covered by the manufacturer’s warranty. Warranty details will be included with the product packaging or available on the manufacturer’s website.

  • Warranty Claims: If a product is defective within the warranty period, please contact us for assistance with your warranty claim. We will assist you in contacting the manufacturer for warranty repair or replacement.

Liability

  • Limitation of Liability: Brillianthato is not liable for any indirect, consequential, or incidental damages arising from the purchase or use of our products, except as required by law.

  • Product Suitability: It is your responsibility to ensure that the products you purchase are suitable for your intended use. We are not responsible for products not meeting your needs or expectations.

  • Force Majeure: Brillianthato shall not be liable for any failure or delay in fulfilling our obligations due to circumstances beyond our control, such as natural disasters, government actions, or labor disputes.

Dispute Resolution

  • Communication: If you have any concerns or disputes regarding our products or services, please contact our customer support team, and we will do our best to resolve the matter in a fair and prompt manner. We are committed to customer satisfaction.

Policy Changes

We reserve the right to modify this Sales Policy at any time. Any changes will be posted on our website. We encourage you to review this policy periodically for updates to stay informed.

Contact Us

If you have any questions or concerns about our Sales Policy, please contact us at:

  • Hotline: (407) 877-8036

  • Address: 251 Daniels Rd, Winter Garden, Florida

  • Email: info@brillianthato.com

  • Website: brillianthato.com