BrilliantHato Payment Policy

Effective Date: January 16, 2025

At BrilliantHato, we aim to provide a seamless and secure payment experience for all our customers. This policy outlines the various payment methods we accept, our security measures, and our terms for refunds and cancellations. Please read this policy carefully to ensure you are familiar with our payment practices.

1. Accepted Payment Methods:

  • Credit & Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed through secure, encrypted channels to ensure the safety of your financial information.

  • PayPal: We offer the option to pay via PayPal, allowing you to use your PayPal account for secure and convenient transactions.

  • Other Payment Options: From time to time, we may introduce other secure payment methods. These options will be clearly displayed on our website at the checkout.

  • Payment Security: All transactions are processed through encrypted payment gateways, adhering to industry standards to safeguard your data. We take your privacy and security seriously and will never store your credit card information on our servers.

2. Payment Processing:

  • Authorization: Your payment will be authorized at the time of your order placement. This means that the amount of your purchase will be reserved on your account. The actual transaction will be completed when your order is processed and ready for shipment.

  • Order Confirmation: Once your payment is successfully authorized, you will receive an order confirmation email. This confirmation is your receipt and includes your order details.

  • Payment Issues: In the rare event of a failed payment, you will be notified immediately during the checkout process. Please review your payment information and attempt the transaction again or use an alternative payment method. If the issue persists, please contact us at info@brillianthato.com or call our hotline at (407) 877-8036.

3. Pricing & Currency:

  • Pricing Accuracy: We make every effort to ensure that all prices on our website, brillianthato.com, are accurate. However, errors may occur. If we discover an error in the price of any product you have ordered, we will contact you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

  • Currency: All transactions are processed in US dollars (USD). If you are paying with a card that uses a different currency, your bank or card issuer will apply the conversion rate at the time of the transaction.

4. Sales Tax:

  • Applicable Tax: Applicable sales tax will be added to your order based on the shipping address provided and as required by law. The exact tax amount will be displayed at checkout.

5. Refunds & Cancellations:

  • Cancellation Policy: You may cancel your order within 24 hours of placing it, provided that it has not yet been shipped. To cancel an order, please contact us immediately via email at info@brillianthato.com or call our hotline at (407) 877-8036.

  • Refunds: Refunds will be processed for returned items that meet our return policy criteria (please refer to our Return Policy on our website). Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

  • Partial Refunds: In certain situations, such as when only part of an order is returned, partial refunds may be issued. The specific amount of the refund will depend on the items returned and their condition.

  • Non-Refundable Items: Digital products, gift cards, and downloadable content may be non-refundable unless deemed faulty.

6. Fraud Prevention:

  • Security Measures: We employ various fraud prevention measures, including address verification and advanced payment gateway security protocols. If we suspect a fraudulent transaction, we reserve the right to cancel the order and contact the relevant authorities.

  • Verification Requests: We may contact you to verify your payment information in order to ensure the security of your transaction. We appreciate your cooperation with any such requests.

7. Policy Updates:

  • BrilliantHato reserves the right to modify this Payment Policy at any time. Changes will be posted on our website and will be effective immediately upon posting.

8. Contact Information