BrilliantHato Shipment Policy

Effective Date: January 16, 2025

At BrilliantHato, we understand that timely and secure delivery of your laptop accessories is crucial. Our comprehensive shipment policy is designed to ensure a smooth and satisfactory experience from purchase to delivery. Please read the following carefully to understand our shipping practices, timelines, and procedures.

1. Order Processing:

  • Processing Time: Once an order is placed on our website, brillianthato.com, our team will process it within 1-2 business days. Processing includes verification of payment, checking inventory, and preparing your package for shipment. Please note that orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation: After your order is processed, you will receive a confirmation email that includes your order number, a summary of your purchase, and the estimated delivery window. It is important to keep this email for your records.

2. Shipping Methods & Partners:

  • Carrier Selection: We partner with reputable shipping carriers to ensure that your products are delivered safely and efficiently. Our selection of carriers may vary based on your location and the size of your order. Currently, we primarily use carriers such as USPS, FedEx, and UPS for domestic shipments within the United States.

  • Standard Shipping: Our standard shipping typically delivers within 3-7 business days from the date of shipment. This method is suitable for most of our products.

  • Expedited Shipping: For those who need their items faster, we offer expedited shipping options which aim for delivery within 2-3 business days from the date of shipment.

  • Tracking Your Order: Once your order is shipped, you will receive a separate email with your tracking information. This allows you to monitor the progress of your shipment in real-time directly through the carrier’s website. Please ensure the tracking information is regularly reviewed for updates regarding your delivery.

3. Shipping Costs:

  • Shipping Fees: The shipping cost will be calculated at checkout based on your location and the weight and dimensions of your order. We strive to offer competitive and reasonable shipping rates.

  • Free Shipping Promotions: Occasionally, we may offer free shipping promotions for orders that meet a specific threshold. Any such promotions will be clearly advertised on our website during the promotional period.

  • Transparency: We ensure that all shipping costs are clearly displayed at checkout so that you can see the full cost of your purchase before you finalize your order.

4. Delivery Issues:

  • Address Accuracy: It is the customer’s responsibility to ensure the accuracy of the shipping address provided. We will not be liable for lost or delayed packages due to incorrect or incomplete shipping information. Please double-check your details when placing your order.

  • Delayed Shipments: While we strive to deliver within the estimated delivery window, external factors beyond our control (such as weather conditions, carrier issues, or holiday delays) may cause delays. We appreciate your understanding in such situations. We will make reasonable efforts to keep you informed should any delays occur.

  • Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact us immediately at info@brillianthato.com or call our hotline at (407) 877-8036. We will investigate the issue and work with the carrier to resolve the problem promptly. Please be prepared to provide us with your order number and any photos of the damage.

  • Signature Required: For high-value orders, we may require a signature upon delivery to ensure it reaches you safely. This measure helps in reducing cases of lost or stolen packages.

  • Undeliverable Packages: If a package is returned to us as undeliverable due to customer error or incorrect address, the customer is responsible for any return shipping fees as well as the fees associated with re-shipping.

5. International Shipping:

  • Currently, BrilliantHato does not offer International Shipping Please check back later or contact our customer service to check if International Shipping options have been added.

6. Policy Updates:

  • BrilliantHato reserves the right to update this shipping policy at any time. Changes will be posted on our website and will be effective immediately upon posting.

7. Contact Information