Sales Policy

Effective Date: December 31, 2024

At Brilliant Hato, we aim to provide you with top-quality computer accessories and exceptional customer service. By making a purchase through our website brillianthato.com, you agree to the terms and conditions outlined in this Sales Policy.

1. Ordering Process

  • Placing an Order: To place an order, simply select the products you wish to purchase, add them to your cart, and proceed to checkout. During checkout, you will be asked to provide your shipping information and payment details.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the item is available. You will be notified immediately if there are any issues with the availability of your items.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and include applicable taxes. We reserve the right to adjust prices at any time without prior notice. If the price of an item changes after you place your order, you will be charged the price listed at the time of your purchase.
  • Payment Methods: We accept various forms of payment, including credit cards, debit cards, PayPal, and other secure payment methods available at checkout. By providing your payment information, you confirm that the information is accurate and that you are authorized to use the payment method.
  • Sales Tax: Sales tax is applicable based on your location and will be automatically calculated during the checkout process.

3. Shipping and Delivery

  • Shipping Times: We process and ship orders within 1-3 business days, and shipping times vary based on your location and the shipping method selected at checkout. Estimated delivery times are provided during checkout.
  • Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. These costs will be displayed before you complete your purchase.
  • Shipping Restrictions: We currently only ship within the United States. International orders are not accepted at this time.
  • Order Tracking: Once your order has shipped, you will receive an email with a tracking number to monitor the progress of your delivery.

4. Availability of Products

While we strive to maintain accurate stock levels, product availability can change. In the event that an item is out of stock after you place your order, we will notify you and either offer a suitable replacement or process a full refund for the out-of-stock item.

5. Discounts and Promotions

  • Promotional Codes: From time to time, we may offer promotional discounts or coupon codes. These promotions are subject to specific terms and conditions, which will be clearly outlined at the time of the offer. Discounts cannot be combined unless explicitly stated.
  • Eligibility: Discounts or promotions cannot be applied retroactively to previous orders and are only valid during the specified promotional period.

6. Order Cancellations

  • Cancellations Before Shipment: If you wish to cancel an order before it has shipped, please contact our customer service team immediately at info@brillianthato.com or (407) 877-8036. We will do our best to accommodate your request.
  • Cancellations After Shipment: Once an item has been shipped, the order cannot be canceled. If you wish to return the item, please refer to our Returns and Refund Policy.

7. Customer Responsibility

It is your responsibility to provide accurate and complete shipping information. If an order is returned to us due to incorrect or incomplete address details, you will be responsible for any additional shipping charges.

8. Limitations of Liability

Brilliant Hato is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the purchase price of the product(s) in question.

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about our practices.

10. Contact Us

If you have any questions or concerns regarding this Sales Policy, please contact us at:

Thank you for choosing Brilliant Hato for your computer accessories needs.