Refund and Return Policy
Effective Date: January 16, 2025
At Brillianthato, we are dedicated to ensuring your satisfaction with our high-quality laptop accessories. We understand that sometimes returns and refunds are necessary. This Refund and Return Policy outlines our procedures for returns, refunds, and exchanges to make the process as seamless as possible for you.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Original Condition: The item must be returned in its original, unused, and resalable condition. This includes being free from any wear, tear, marks, or damage.
Original Packaging: The item must be returned with all original packaging, tags, labels, and accessories, including any protective materials that came with the product.
Time Frame: The return must be initiated within 30 days of the original purchase date.
Proof of Purchase: You must provide proof of purchase, such as your order number, receipt, or order confirmation email.
Items Not Eligible for Return
Certain items are not eligible for return or refund:
Damaged Items: Items damaged due to misuse, abuse, negligence, or accidents after delivery are not eligible for return.
Missing Components: Items that are missing original packaging, tags, labels, accessories, or any components are not eligible for return.
Custom Orders: Items that are custom-made, personalized, or altered to your specifications are not returnable.
Final Sale Items: Items marked as final sale, clearance, or non-returnable are not eligible for returns.
Consumable Products: Software, licenses, and consumable items that have been opened or used are not eligible for return.
Hygiene Products: For hygiene reasons, some items may not be eligible for return if they have been opened.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact Customer Support: Contact our customer support team via email at info@brillianthato.com or call us at (407) 877-8036 to request a Return Authorization Number (RAN).
Provide Order Information: Provide your order number, the item(s) you wish to return, and the specific reason for the return.
Receive Return Instructions: Our customer support team will provide you with a RAN and detailed instructions on how to return your item(s).
Pack the Item(s): Securely pack the item(s) in their original packaging, ensuring that all accessories and original components are included. Clearly mark the RAN on the outside of the package.
Ship the Return: Ship the package back to the address provided by our customer support team. You are responsible for return shipping costs unless the return is due to our error, such as an incorrect item shipped or a defective product. We recommend using a trackable shipping method to confirm your return is received.
Refund Process
Upon receiving your returned item(s) and verifying that they meet the return eligibility criteria, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Credit/Debit Cards: Refunds will be credited to the original card used for the purchase.
PayPal: Refunds will be credited back to your PayPal account.
Other Payment Methods: Refunds will be issued via the original payment method used at the time of purchase.
Exchanges
If you want to exchange an item, please follow the return process outlined above. We will process your exchange as a new order, and you may need to place a new order for the desired item once the original return has been processed. Any price differences will be handled accordingly. We will provide you with the information on how to place a new order for the desired replacement item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will investigate the issue and provide a suitable solution, such as a replacement, repair, or full refund. We may request photographic evidence of the damage or defect. In cases of damaged or defective products, we will cover the cost of return shipping.
Return Shipping Costs
You are responsible for the return shipping costs unless the return is due to an error on our part, such as incorrect item shipped, or a defective product. In these cases, we will provide a prepaid shipping label or reimburse you for the reasonable return shipping costs. We recommend using a trackable shipping method to confirm your return is received by us.
Policy Changes
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website. We encourage you to review this policy periodically for updates to stay informed.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Hotline: (407) 877-8036
Address: 251 Daniels Rd, Winter Garden, Florida
Email: info@brillianthato.com
Website: brillianthato.com